Privacy Policy

1. Introduction

1.1 SPESprac Holdings (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

1.2 This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws of the Republic of South Africa.

1.3 By using this Website or any of our services, you consent to the processing of your personal information as set out in this Policy.

2. Information We Collect

2.1 We may collect and process the following types of personal information:
2.1.1 Contact details: name, email address, phone number, and business or practice details.
2.1.2 Professional information: company name, job title, industry, and service preferences.
2.1.3 Website usage data: IP address, browser type, device information, cookies, and browsing activity.
2.1.4 Communication data: messages, enquiries, or correspondence submitted through our Website or email.

2.2 We only collect information necessary for business purposes, client engagement, and service delivery.

3. How We Use Your Information

3.1 Your personal information may be used to:
3.1.1 Provide and manage our services, support, and client accounts.
3.1.2 Communicate with you regarding enquiries, projects, or updates.
3.1.3 Improve our Website, services, and client experience.
3.1.4 Send administrative or marketing communications (only with your consent).
3.1.5 Comply with legal obligations and maintain proper business records.

3.2 We will not sell, rent, or trade your personal information to any third party.

4. Sharing of Information

4.1 We may share your personal information only in the following cases:
4.1.1 With service providers or business partners who assist us in operating our Website or delivering services (under strict confidentiality agreements).
4.1.2 When required by law, regulation, or court order.
4.1.3 When necessary to protect our rights, property, or safety, or that of our clients and partners.

4.2 All third parties who process personal information on our behalf are required to handle it in accordance with POPIA and maintain appropriate security measures.

5. Data Security

5.1 We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

5.2 While we strive to protect your information, no transmission or storage system can be guaranteed to be 100% secure.

6. Data Retention

6.1 We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or for legitimate business purposes.

7. Your Rights

7.1 Under POPIA, you have the right to:
7.1.1 Request access to the personal information we hold about you.
7.1.2 Request correction or deletion of your information.
7.1.3 Object to the processing of your personal data for legitimate reasons.
7.1.4 Withdraw consent for direct marketing at any time.

7.2 Requests may be submitted by email to info@spesprac.co.za

8. Cookies and Website Tracking

8.1 Our Website may use cookies and similar technologies to improve functionality, analyse site usage, and enhance your experience.

8.2 You can adjust your browser settings to refuse cookies, but some parts of the Website may not function properly without them.

9. Third-Party Links

9.1 This Website may contain links to other websites not operated by us.

9.2 We are not responsible for their privacy practices or the content of those sites.

9.3 We recommend reviewing the privacy policies of any external websites you visit.

10. Updates to this Policy

10.1 We may update this Privacy Policy from time to time. All updates will be posted on this page with an updated revision date. Continued use of our Website after any changes indicates your acceptance of the revised terms.